We are currently investigating an issue affecting the validation of certain email addresses — specifically those using common domains such as @sky.com — when completing online forms.

❗ What’s Happening

Some users have reported receiving an error message indicating that their email address is invalid or that the domain does not exist. This appears to occur primarily on iPads, particularly when accessing the registration form directly from an email link.

🛠️ What We’re Doing

Our technical team is actively investigating the root cause of the issue. Early indications suggest this may be related to how email addresses are autofilled or copied on certain devices, potentially introducing invisible characters that interfere with domain validation. Or even the domains are blocked on our internal network so the validation fails.

✅ Temporary Workaround

If you encounter this issue:

• Please manually retype your email address rather than using autofill or copy-paste.
• Ensure there are no extra spaces or characters before or after the email.
• If the problem persists, try completing the form from a desktop or laptop device.
• Contact event organisers to register on your behalf.

🔄 We’re Working on It

We’re working to implement a fix that will automatically clean up problematic input to avoid this issue in the future. We appreciate your patience and understanding.

For questions or to report further problems, please contact adam.parker@ukaea.uk

We have successfully updated our production Indico instance!

Indico v3.3.3 ---> Indico v3.3.5,
Indico-plugins v3.3.0 ---> Indico-plugins v3.3.2.

This update includes various improvements, security enhancements, and bug fixes to ensure a smoother and more reliable experience.  Full release notes can be found here: https://github.com/indico/indico/releases

Additionally, part of this maintenance included upgrading the system packages on our Indico hardware.

Finally, the UKAEA Indico theme has been updated from v0.4.1 ---> v0.4.2, this includes a reordering of the Login methods, prioritising UKAEA SSO.

If you notice any issues or have any questions, please don't hesitate to reach out to the support team or contact adam.parker@ukaea.uk directly.

Upgraded Indico version (v3.2.7 --> v3.3.1)

Any problems please contact adam.parker@ukaea.uk

12/09/23

Upgraded Indico version (v3.1.1 --> v3.2.7)

Upgraded Indico-plugins version (v3.1 --> v3.2.1/v3.2.2)

Any problems please contact adam.parker@ukaea.uk

UKAEA Indico will be down for maintenance on Wednesday 9th November.

The underlying storage of Indico is being relocated to the proxmox CEPH storage to increase availability of the virtual machine.